Refund Policy

Last updated: 2026-09-15

We want Triton Relay to earn its place in your business. If it doesn't, this policy explains how cancellations and refunds work.

1. Free trial

Every plan starts with a free 3-day trial that includes AI reply credits and requires no payment details. Nothing is charged during the trial, so there is nothing to refund.

2. 14-day money-back guarantee on subscriptions

If you're not satisfied, you can request a full refund of a subscription payment within 14 days of the date it was charged. This applies to your first payment and to renewals. Once refunded, the plan for that billing period ends and its included AI reply credits are removed.

3. AI credit top-ups

Top-up packs can be refunded in full within 14 days of purchase as long as none of their credits have been used. Partly used top-ups are not refundable, and top-ups that have expired after their 90-day validity cannot be refunded.

4. Cancelling your plan

You can cancel at any time from Settings → Billing in your dashboard, or by emailing support@tritonrelay.app from the email address on your account. Cancellation stops all future charges, and you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period — request a refund under Section 2 if you are within 14 days of the charge.

5. How to request a refund

Email support@tritonrelay.app from the email address on your account with your workspace name, the date and amount of the charge, and the reason for the request. We reply within 2 business days.

6. How refunds are paid

Refunds go back to the original payment method.

Card or PayPal (Paddle): Paddle.com is our reseller and merchant of record for these payments and issues the refund. Your bank or PayPal usually shows it within 5–10 business days.

Mobile money (Moolre): refunds are sent to the mobile money number the payment came from, in the currency you were charged (Ghana cedis).

7. Exceptions

We may decline refunds for accounts terminated for violating our Terms & Conditions or Meta's platform policies, for suspected fraud, or for repeated refund requests. Nothing in this policy limits any rights you have under the consumer laws of your country.

8. Contact

Questions about billing, cancellations, or refunds: support@tritonrelay.app.