Terms & Conditions
Last updated: 2026-09-15
These Terms & Conditions ("Terms") govern access to and use of Triton Relay (the "Service"), operated by the Triton Relay team ("Triton Relay", "we", "us"). By creating an account or using the Service you agree to these Terms.
1. The Service
Triton Relay connects to Facebook and Instagram Pages you are authorized to manage, and uses AI-generated conversational replies to respond to inbound Messenger and Instagram Direct messages, including messages generated by your advertising campaigns. Optional integrations may synchronize captured leads with GoHighLevel or other connected systems you configure.
2. Accounts and eligibility
You must be at least 18 years old and have authority to bind the business you represent. You are responsible for the accuracy of the information you provide, for safeguarding your login credentials, and for all activity under your workspace.
3. Acceptable use
You agree not to use the Service to send unsolicited messages, evade Meta Platform Policies or the Messenger Platform Policy, misrepresent your business, collect data unlawfully, or send content that is deceptive, discriminatory, or illegal. We may suspend or terminate any workspace that violates this section or that puts our ability to operate the Service at risk (for example, by causing Meta to restrict our platform access).
4. AI-generated content
Replies sent by your assistant are generated by an AI model based on the instructions and knowledge you provide. You are responsible for reviewing your assistant's configuration, verified facts, and prohibited claims before it is allowed to reply to real customers. Triton Relay is not liable for inaccurate AI output caused by inaccurate or incomplete configuration you supplied.
5. Subscription plans and billing
Paid plans are billed monthly in advance and priced in US Dollars (USD). Payments are processed by one of our payment partners, shown at checkout: Paddle.com, which acts as our reseller and merchant of record for card and PayPal payments, or Moolre, for mobile money payments charged in Ghana cedis. By paying you also agree to that partner's applicable buyer terms. Included AI reply credits reset each billing period and do not roll over; purchased top-up credits remain valid for 90 days from purchase. Refunds are governed by our Refund Policy at tritonrelay.app/refund-policy. We may change plan pricing or included usage with at least 30 days' notice to active subscribers; continued use after a price change takes effect constitutes acceptance.
6. Cancellation and suspension
You may cancel a paid plan at any time from Settings → Billing in your dashboard, or by emailing support@tritonrelay.app from your account email; cancellation takes effect at the end of the current billing period and no further charges will be made. We may suspend or terminate access immediately for non-payment, suspected fraud, abuse of the Service, or violation of Meta's platform terms.
7. Data ownership
You retain ownership of your business content, contacts, and conversation data. You grant Triton Relay a limited license to process that data solely to provide and improve the Service, consistent with our Privacy Policy.
8. Third-party platforms
The Service depends on Meta (Facebook/Instagram), Paddle, Moolre, GoHighLevel, and other third-party platforms that are not controlled by Triton Relay. We are not responsible for outages, policy changes, or account actions taken by those platforms, though we will make reasonable efforts to keep the Service working with them.
9. Disclaimers and limitation of liability
The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Triton Relay's total liability for any claim arising from the Service is limited to the amount you paid us in the 3 months preceding the claim, and we are not liable for indirect, incidental, or consequential damages.
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before taking effect.
11. Contact
Questions about these Terms can be sent to support@tritonrelay.app.